Refund Policy
Our Refund Policy
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Service Not Delivered: If the service you purchased was not delivered as agreed, you may be eligible for a full refund.
- Cancellation by Collect Pro LLC: If we are unable to deliver the service due to internal reasons and have to cancel the project, a full refund will be issued.
- Unsatisfactory Service: If the service delivered does not meet the agreed-upon specifications, you may request a revision. If we are unable to rectify the issue after reasonable attempts, you may be eligible for a partial or full refund, depending on the scope of work completed.
2. Non-Refundable Services
Certain services may be non-refundable, including:
- Completed Projects: If the project has been completed and delivered as per the agreed specifications, no refund will be issued.
- Change of Mind: Refunds will not be granted for changes in personal preference or if you decide to discontinue the project after work has commenced.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at info@collectprollc.net with your refund request, including your name, project details, and the reason for the refund.
- Review: Our team will review your request and may contact you for additional information.
- Decision: We will notify you of our decision within [number] business days. If approved, the refund will be processed using the original method of payment.
4. Timeframe for Refunds
If your refund request is approved, please allow 3 business days for the refund to be processed. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Changes to This Refund Policy
Collect Pro LLC reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
6. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Collect Pro LLC
5224 E 12th St
Kansas City, MO 64127
Phone: +1 (307) 206-9332
Email: info@collectprollc.net